FAQ

When will I receive my order?

Orders are processed within 24-48 hours. Delivery typically takes 7-12 business days, depending on your location.

Can I track my order?

Yes. Once your order has been shipped, you’ll receive an email with tracking information. Please check your spam folder if you don’t see it.

What if my order is delayed?

In rare cases, shipping times may be affected by high demand or unforeseen events. If your order is delayed, contact us and we’ll be happy to help.

What if I’m not satisfied with my purchase?

We offer a 14-day return policy. If you’re not satisfied, contact us within 14 days of receiving your order and we’ll assist you with a return or exchange.

How can I contact customer support?

You can reach us via our contact form or by emailing info@elitespack.com our support team will respond as soon as possible.

Can I change or cancel my order?

If your order hasn’t been processed yet, contact us as soon as possible. Once processed, orders cannot be changed or canceled.

Do you offer international shipping?

Yes, we offer international shipping. Delivery times vary by location, and customers are responsible for providing accurate shipping information.

How do you guarantee product quality?

All orders are carefully inspected before shipping. If you receive a defective product, contact us and we’ll resolve the issue promptly.